Hi, I'm testing OTRS, to see if it fits in my HelpDesk. So far, so good. Very nice piece of software. But (there's allways a but :)) I have 2 doubts : First : when I'm looking at a ticket, the option "Compose Answer (email):" does not have a link. So I can't reply to the requesting user. Second : There's any way to see all tickets for a queue, even the locked ones? Each queue has a supervisor that should see all tickets for that queue, so he can se if his staff is doing their job. I couldn't find anything like this in OTRS. Thanks a lot and regards Thiago lima.