Again, it's the *.dtl files and stuff. You might wait for later versions, where probably additional features are added that allow choosing of the display item. hth, Robert Kehl ----- Original Message ----- From: "Lars Monsees" To: "Otrs (E-Mail)" Sent: Friday, September 19, 2003 12:13 PM Subject: [otrs] Customer View - Displayed Owner Hello. In the customer view, there is a row for the owner. At present, the agent´s login name is displayed. What do I have to change to display the agent´s real name? Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/