That seems a bit extreme - why not simply access the backend database directly (mysql command line or something like phpmyadmin) and alter the record in the group_user table such that the user account is a member of the admin group? You can lookup the user in the system_user table and the admin group in the groups table (at least for the 1.3.2 version we are running those are the tables). -----Original Message----- From: otrs-bounces@otrs.org on behalf of Dale Shriver Sent: Thu 9/14/2006 10:31 AM To: User questions and discussions about OTRS.org Cc: Subject: RE: [otrs] Admin Link lost :( Same here. You have to start with a fresh database and never touch admin's privileges or groups. OTRS doesn't do a good job of protecting you from yourself in this area. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alan McKeown Sent: Thursday, September 14, 2006 10:11 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Admin Link lost :( Hi, This happened to me some time ago and I had to get the sys admin guy to refresh OTRS. Alan Alan Mckeown JoraPh Consulting Ltd Unit 3, Springfield Industrial Estate, Newport, Shropshire, TF10 7NB Mobile: +44 (0)7841 996 331 Office: +44 (0)8700 433877 Fax: +44 (0)1952 825058 http://www.joraph.com ********************************************************************** CONFIDENTIALITY This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system(s); you must not copy or disclose the contents of this message or any attachment to any other person. Although we have taken steps to ensure that this e-mail and attachments are free from viruses, we advise that in keeping with good computing practice, the recipient should ensure they are actually virus free. ********************************************************************** -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ambrish Yadav Sent: 14 September 2006 11:08 To: otrs@otrs.org Subject: [otrs] Admin Link lost :( Hi Everyone, I'm new to the whole support thing and was evaluating OTRS. I know i did something nasty by which the "admin" link has vanished (even after logging with admin credentials). Therefore, i cannot in anyway, set user, user group, customer, cutomer groups , etc. Can anyone help me with this :( ? Cheers Ambrish _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- This message has been scanned for viruses and dangerous content by JoraPh Consulting Ltd (Server #1), and is believed to be clean. -- This message has been scanned for viruses and dangerous content by JoraPh Consulting Ltd (Server #1), and is believed to be clean. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.