Anyone got OTRS (RC2 or RC1) working under RH8 ? The standard installation of rpm using INSTALL.Redhat instructions fails in several points: - rpm install fails because of dependencies check, although all the software needed is already installed by RH8 full install (perl, apache, mysqlclient10, etc): temporary FIX: rpm -i --nodeps - RH8 uses apache 2, so I manually edit /etc/httpd/conf/httpd.conf and changed "Include /opt/otrs/scripts/apache2-httpd.include.conf" - Installer.pl fails because Kernel/Modules/Installer.pm tries to access "../../Kernel/Config.pm" and should somehow access "/opt/otrs/Kernel/Config.pm" - After making these changes the installer runs smoothly. - First Login using "root@localhost/root" fails with incorrect password !!!!! - Requesting a new password for "root@localhost" works fine, but after trying to login using the new password apache takes 99% of CPU and the index page does not arrive. After several minutes we need to restart httpd. Under "/var/log/messages" I got: .... OTRS-CGI-10[3900]: [Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: ..... ..... last message repeated 30 times Any ideias on how to correct this ? Thanks in advance Pedro Carvalho -- Pedro Carvalho VirtualNOC Av. Casal Ribeiro, 18 - 6 1000-092 Lisboa Portugal Tel: +351 21 351-0430 / Fax: +351 21 351-0420 pedro.carvalho@virtual-noc.com mailto:pedro.carvalho@virtual-noc.com -- This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. Thank you for your cooperation.
On Mon, 2003-02-03 at 20:43, Pedro Carvalho wrote:
Anyone got OTRS (RC2 or RC1) working under RH8 ? The standard installation of rpm using INSTALL.Redhat instructions fails in several points:
Have you double checked your /etc/ld.so.conf for any discrepancies? On my last installation of RH 8.0, I had to not only make modifications to the path, but to the lib paths in /etc/ld.so.conf to include my /usr/lib and /usr/local/lib, then re-run ldconfig to rebuild the cache...
- rpm install fails because of dependencies check, although all the software needed is already installed by RH8 full install (perl, apache, mysqlclient10, etc): temporary FIX: rpm –i --nodeps
- RH8 uses apache 2, so I manually edit /etc/httpd/conf/httpd.conf and changed “Include /opt/otrs/scripts/apache2-httpd.include.conf”
- Installer.pl fails because Kernel/Modules/Installer.pm tries to access “../../Kernel/Config.pm” and should somehow access “/opt/otrs/Kernel/Config.pm”
- After making these changes the installer runs smoothly.
- First Login using “root@localhost/root” fails with incorrect password !!!!!
- Requesting a new password for “root@localhost” works fine, but after trying to login using the new password apache takes 99% of CPU and the index page does not arrive. After several minutes we need to restart httpd. Under “/var/log/messages” I got:
…. OTRS-CGI-10[3900]: [Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: …..
….. last message repeated 30 times
Any ideias on how to correct this ?
Have you made sure that all the mod_* were configured properly for Apache? I had to reconfigure all the modules, but luckily, I'm using Webmin which makes it all the more easier... -- Mon, 3 Feb 2003 20:55:00 +1100 8:55pm up 1:21, 5 users, load average: 0.32, 0.18, 0.21 ------------------------------------------------------------------ | __ __ | kuhn media australia | | / ,, /| |'-. | http://kma.0catch.com | | .\__/ || | | |=================================| | _ / `._ \|_|_.-' | stephen kuhn | | | / \__.`=._) (_ | email: skuhn@telpacific.com.au | | |/ ._/ |"""""""""| | email: stephen.kuhn@gmx.net | | |'. `\ | | | icq: 5483808 | | ;"""/ / | | | | | smk ) /_/| |.-------.| | mobile: 0410-728-389 | | ' `-`' " " | Berkeley, New South Wales, AU | ------------------------------------------------------------------ linux user:267497 * RH 8.0 * PC/Mac/Linux/Networking/Consulting ------------------------------------------------------------------ O give me a home, Where the buffalo roam, Where the deer and the antelope play, Where seldom is heard A discouraging word, 'Cause what can an antelope say?
Hi Pedro, On Mon, Feb 03, 2003 at 09:43:47AM -0000, Pedro Carvalho wrote:
The standard installation of rpm using INSTALL.Redhat instructions fails in several points:
- rpm install fails because of dependencies check, although all the software needed is already installed by RH8 full install (perl, apache, mysqlclient10, etc): temporary FIX: rpm -i --nodeps
Can you add a bug report to http://bugs.otrs.org/ with 'rpm -qa' and the failed dependencies check? Thanks! :)
- RH8 uses apache 2, so I manually edit /etc/httpd/conf/httpd.conf and changed "Include /opt/otrs/scripts/apache2-httpd.include.conf"
Is Apache2 and mod_perl2 the default on RH8?
- First Login using "root@localhost/root" fails with incorrect password !!!!!
- Requesting a new password for "root@localhost" works fine, but after trying to login using the new password apache takes 99% of CPU and the index page does not arrive. After several minutes we need to restart httpd. Under "/var/log/messages" I got:
.... OTRS-CGI-10[3900]: [Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: .....
..... last message repeated 30 times
Any ideias on how to correct this ?
Hmm.. the problem is mod_perl2 (still in development). If you use mod_perl1 it would work fine. Anyway, add a bug report "Not working with mod_perl2 under RH8" to http://bugs.otrs.org/ and we will work on it. Thanks!
Pedro Carvalho
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
participants (3)
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Martin Edenhofer -
Pedro Carvalho -
Stephen Kuhn