Hi Yann, On Thu, Jun 17, 2004 at 10:52:24AM +0200, Yann RICHARD wrote:

I would like to use procmail to know if I must send an auto-responses to the customer. I have not seen in documentation (in the doc/X-OTRS-Headers.txt) if this is possible or not..

Is there a way to do this ?

There is no header to force an auto-response to a customer. But there would be a header to prevent an auto-response. X-OTRS-Loop: Yes (this will not send auto-responses) PS: I added it to doc/X-OTRS-Headers.txt.

Yann

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