Hi everybody, we noticed that one can succesfully finish the priority action screen without choosing a priority. Is this a bug (OTRS 2.4.6) or am I missing something ? Thanks in advance Alexander -------- Original-Nachricht -------- Date: Tue, 10 Nov 2009 18:21:02 +0100 From: Alexander Halle To: User questions and discussions about OTRS. Hi, has anybody solved the problem, that agents can complete the priority action screen (AgentTicketPriority) without even choosing a priority ? You can make the message body mandatory but not the priority :( Also when I tried to fix this by extending the javascript code I noticed unexpected differences between OTRS 2.4.4 and OTRS::ITSM 1.3.2 : - ITSM ignores Ticket::Frontend::AgentTicketPriority###PriorityDefault - default priority is set to "-" in OTRS but to the current priority in ITSM Does someone know why ? Thanks in advance Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de