Hi everybody Can anybody tell me why my Mozilla is talking to v0.extreme-dm.com or livenet.allyes.com as it is reading the queue tickets ? Thank you Jerome
Spyware, cookies, etc. Nothing to do with OTRS. L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com mailto:LMStone@RNoME.com Web: http://www.RNoME.com http://www.RNoME.com/ |-----Original Message----- |From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of |Jerome Le Montreer(lx-prv) |Sent: Tuesday, July 22, 2003 6:57 AM |To: otrs@otrs.org |Subject: [otrs] Parasitic communication during OTRS operation ! | | |Hi everybody | |Can anybody tell me why my Mozilla is talking to v0.extreme-dm.com or |livenet.allyes.com | |as it is reading the queue tickets ? | |Thank you | |Jerome | | |_______________________________________________ |OTRS mailing list: otrs - Webpage: http://otrs.org/ |Archive: http://lists.otrs.org/pipermail/otrs |To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs |
Spyware, cookies, etc.
Nothing to do with OTRS.
Not necessarily true at all. If you're viewing HTML e-mails, it's very likely that they've employed web bugs in the form of clear pixels. Next time you encounter this issue, view the source of the ticket you're looking at and check for <img> tags. One thing I think OTRS is lacking is the ability to strip html from tickets before viewing and the option to make that the default or forced behavior for html tickets so that agents aren't accidentally sending out information about what tickets are viewed and the OTRS installation itself. |-----Original Message----- |From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of |Jerome Le Montreer(lx-prv) |Sent: Tuesday, July 22, 2003 6:57 AM |To: otrs@otrs.org |Subject: [otrs] Parasitic communication during OTRS operation ! | | |Hi everybody | |Can anybody tell me why my Mozilla is talking to v0.extreme-dm.com or |livenet.allyes.com | |as it is reading the queue tickets ? | |Thank you | |Jerome
Hi Paul, On Thu, Jul 24, 2003 at 08:08:57PM -0400, Paul wrote:
Spyware, cookies, etc.
Nothing to do with OTRS.
Not necessarily true at all. If you're viewing HTML e-mails, it's very likely that they've employed web bugs in the form of clear pixels. Next time you encounter this issue, view the source of the ticket you're looking at and check for <img> tags.
One thing I think OTRS is lacking is the ability to strip html from tickets before viewing and the option to make that the default or forced behavior for html tickets so that agents aren't accidentally sending out information about what tickets are viewed and the OTRS installation itself.
I added it to the TODO list "ideas" (just ideas - nobody is working on it). So it will not getting lost. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 46 Tage bis zum Gäubodenvolksfest! ;-)
participants (4)
-
Jerome Le Montreer(lx-prv) -
L. Mark Stone -
Martin Edenhofer -
Paul