Re: [otrs] merge tickets - message body

Hi,
You are looking then for otrs tags. Below are some that you can try! Let us
know if it works
Hi there,
when i merge tickets i have predefine message body:
Your email with ticket number
is merged to . How to add more variables to this message like subject:
Your email with ticket number
TICKET_SUBJECT is merged to . -- Jakub Szczepa?czyk
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Hi, none of these tags do not work. Thanks for info. Jakub Szczepanczyk W dniu 2015-04-16 o 15:17, Placide Lysias NJAMI pisze:
Hi, You are looking then for otrs tags. Below are some that you can try! Let us know if it works
Best Regards / Cordialement -----
Placide
-----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de otrs-request@otrs.org Envoyé : jeudi 16 avril 2015 12:00 À : otrs@otrs.org Objet : otrs Digest, Vol 79, Issue 6
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Today's Topics:
1. Re: morge tickets - message body (Gerald Young) 2. Re: otrs Digest, Vol 79, Issue 5 (Placide Lysias NJAMI) 3. Re: merge tickets - message body (Jakub Szczepa?czyk)
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Message: 1 Date: Wed, 15 Apr 2015 08:15:59 -0400 From: Gerald Young
Subject: Re: [otrs] morge tickets - message body To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="utf-8" SysConfig Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMerge
On Wed, Apr 15, 2015 at 4:22 AM, Jakub Szczepa?czyk < j.szczepanczyk@alfavox.pl> wrote:
Hi there,
when i merge tickets i have predefine message body:
Your email with ticket number
is merged to . How to add more variables to this message like subject:
Your email with ticket number
TICKET_SUBJECT is merged to . -- Jakub Szczepa?czyk
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
participants (2)
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Jakub Szczepańczyk
-
Placide Lysias NJAMI