This is not present in OTRS AFAIK. FYI, a hint is to look in Article.pm, ArticleGet() method, Age field, need to tweak it a bit to cater to your need. Rell Gábor wrote: Hello, Is there a way to stop the age of a ticket when it is closed? My boss needs to get stats about the average age of tickets. Any help are welcome -- Gábor Rell _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ --------------------------------- Forgot the famous last words? Access your message archive online. Click here.