Hello all Happily running 1.2.4 and upgrading to 1.3.1 all seems to have gone well except for the themes.. (they are gone) or so it seems.. icons work but there is html present in the pages.. ie. $Include{"Copyright"} $Include{"css"} the UPGRADING docs says this: *) If you use the tar: a) the otrs themes between 1.2 and 1.3 are _not_ compatible (don't us the old theme)! what does that mean? :) how do I use the new theme or how do I fix what is apparently that problem.. clues appreciated. - Brian
Brian schrieb:
Happily running 1.2.4 and upgrading to 1.3.1 all seems to have gone well except for the themes.. (they are gone) or so it seems.. icons work but there is html present in the pages..
ie.
$Include{"Copyright"} $Include{"css"}
the UPGRADING docs says this:
*) If you use the tar:
a) the otrs themes between 1.2 and 1.3 are _not_ compatible (don't us the old theme)!
what does that mean? :)
Compare (diff) your theme to the Standard theme. Adapt the main differences. Perhaps Martin could um up what and where to change... Martin? One could build an upgrade scripts for themes then. With kind regards, Robert Kehl
Robert Kehl wrote:
Brian schrieb:
Happily running 1.2.4 and upgrading to 1.3.1 all seems to have gone well except for the themes.. (they are gone) or so it seems.. icons work but there is html present in the pages..
ie.
$Include{"Copyright"} $Include{"css"}
the UPGRADING docs says this:
*) If you use the tar:
a) the otrs themes between 1.2 and 1.3 are _not_ compatible (don't us the old theme)!
what does that mean? :)
Compare (diff) your theme to the Standard theme. Adapt the main differences.
Perhaps Martin could um up what and where to change... Martin? One could build an upgrade scripts for themes then.
With kind regards,
Robert Kehl
If it makes any difference I was using the standard theme.. and I'm
still using the standard theme.. the Lite theme also does this same thing..
From what I could see in the faq/doc you change the theme in your sql
table..
it also looks like the permission program doesn't work either..
[/opt]# 146 > /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs www
SetPermissions.sh <$Revision: 1.22 $> - set OTRS file permissions
Copyright (c) 2001-2003 Martin Edenhofer
Brian schrieb:
If it makes any difference I was using the standard theme.. and I'm still using the standard theme.. the Lite theme also does this same thing..
Then it should work oob. How did you perform the upgrade?
From what I could see in the faq/doc you change the theme in your sql table..
You did execute the database changes, didn't you?
it also looks like the permission program doesn't work either..
the output is ok. Regards, Robert Kehl
Robert Kehl wrote:
Brian schrieb:
If it makes any difference I was using the standard theme.. and I'm still using the standard theme.. the Lite theme also does this same thing..
Then it should work oob. How did you perform the upgrade?
From what I could see in the faq/doc you change the theme in your sql table..
You did execute the database changes, didn't you?
it also looks like the permission program doesn't work either..
the output is ok.
Ok, I needed to graceful/restart the webserver. (thank you for your help) I kept getting the same error as previously shown about the maildir/mailbox: @40000000415457ed07e8d184 delivery 187: deferral: /usr/local/bin/maildrop:_Unable_to_open_mailbox./ @4000000041545d650b17513c delivery 188: deferral: Unable_to_chdir_to_maildir._(#4.2.1)/ this was fixed with a chown -R otrs:www /opt/otrs (like I said before I think the SetPermissions.sh isn't/didn't work) that got the majority of the wierdness to stop. The last strange thing I think we have going on is this: @4000000041545fe92198ab7c status: local 1/10 remote 1/20 @4000000041545fe923673d74 delivery 191: success: Use_of_uninitialized_value_in_string_eq_at_/opt/otrs/Kernel/System/Ticket/Article.pm_line_1387./did_0+0+1/ @4000000041545fe92381aefc status: local 0/10 remote 1/20 @4000000041545fe92381d224 end msg 86854 @4000000041545fe92e299aa4 delivery 192: success: x.x.x.x_accepted_message./Remote_host_said:_250_OK_id=1CAuJL-000ACx-38/ @4000000041545fe92e46467c status: local 0/10 remote 0/20 .. any clues? Thank you in advance
Robert Kehl wrote:
Brian schrieb:
Happily running 1.2.4 and upgrading to 1.3.1 all seems to have gone well except for the themes.. (they are gone) or so it seems.. icons work but there is html present in the pages..
ie.
$Include{"Copyright"} $Include{"css"}
the UPGRADING docs says this:
*) If you use the tar:
a) the otrs themes between 1.2 and 1.3 are _not_ compatible (don't us the old theme)!
what does that mean? :)
Compare (diff) your theme to the Standard theme. Adapt the main differences.
Perhaps Martin could um up what and where to change... Martin? One could build an upgrade scripts for themes then.
With kind regards,
Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Hi, I have a more basic question: How do I upgrade to the latest version( 1.3.1 )? Arun -- Operations Manager ( USA ) arun@tripodsupport.com 800.406.9452 (toll-free) 214.315.4478 (direct) 866.544.4131 (support center) 512.233.0867 (fax) Tripod Support Solutions - 24x7 Technical Support and Server Management http://www.tripodsupport.com
Hi Brian, sorry for the long delay. Brian wrote:
Happily running 1.2.4 and upgrading to 1.3.1 all seems to have gone well except for the themes.. (they are gone) or so it seems.. icons work but there is html present in the pages..
ie.
$Include{"Copyright"} $Include{"css"}
the UPGRADING docs says this:
*) If you use the tar:
a) the otrs themes between 1.2 and 1.3 are _not_ compatible (don't us the old theme)!
what does that mean? :) how do I use the new theme or how do I fix what is apparently that problem..
The themes form OTRS 1.2 to OTRS 1.3 are not compatible because of new dtl block feature. It's a big step and a major change. :) You need to modify the new .dtl.
clues appreciated.
- Brian
Martin Edenhofer
participants (4)
-
Arun Niyogi -
Brian -
Martin Edenhofer -
Robert Kehl