Christophe Zwecker wrote:

Hi,

we need all agents watching a queue to be notifies if an agent add somthing to a ticket , so the others know whats going on, with out having to check the webpage, even if the ticket status havent changed.

Can this be done, and how ?

I have found the bcc function so far, but that sends doubles then for ticket owner, I know its for archievung purpose only, is thereanother way for out above problem ? thx alot Chris -- Christophe Zwecker mail: doc@zwecker.de Hamburg, Germany fon: +49 179 3994867 http://www.zwecker.de "Reality is that which, when you stop believing in it, doesn't go away"