u can try out genric agent and try doin automaticaly just let me know if it works On Tue, Nov 30, 2010 at 3:11 AM, jose francisco luis medina < luisjf1983@gmail.com> wrote:

it's possible assigned automatically and randomly the responsible on tickets of a specific queue? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs