Hi Amanpreet, It is hashed, you can not retrieve real password from it. Afshar Mohebbi On Fri, May 15, 2009 at 4:22 PM, Amanpreet Singh wrote:

hi,

i am new to otrs, using otrs 2.2 on debian system, i have set the following parameter in the auto response (to send the username & password to customer),

Login: Password:

It is passing the UserLogin correctly, but not UserPassword. means passing the wrong password as,

Password: goKW7Vf/VqbmM, as adding first two chars of username

i think it is in encoded form or a garbage value.

plz help thanks.

-- regards: Amanpreet Singh

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