I kind of like them. That way I know when I come upon a ticket that a given reponse went out to the user and when. (Good paper trail...) Jake Damian Fuentes wrote:

i notice the auto-replies and followup replies are in the ticket. is there a way to not include them since they are just waste of space in the ticket. I like the auto-replies but for purposes of confirmation and convenience in replying but they take up space when viewing the ticket. Thanks.