http://doc.otrs.org/2.1/en/html/x1456.html#configuration-agent-auth-back end-htbasic Is this what you are looking for? I have never used it before, perhaps someone could correct me if wrong. Nathan Campbell _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sofia Peixoto Sent: Thursday, December 07, 2006 6:33 AM To: otrs@otrs.org Subject: [otrs] skip otrs login Hi, what I want to do is integrate your otrs system in my company's website. It already has a login form to access restricted areas and I wanted to integrate the otrs customer interface in one of those areas, but I don't want the customers to have the need to do a second login. Is it possible to jump directly to the customer area? And is there a way to integrate the current interface in my website template? What file(s) should I edit? I'm still new to otrs and would apreceate any help. Thanks -- Sofia
On Thu, 7 Dec 2006, Nathan Campbell wrote:
http://doc.otrs.org/2.1/en/html/x1456.html#configuration-agent-auth-back end-htbasic
Is this what you are looking for? I have never used it before, perhaps someone could correct me if wrong.
I'm using that for agent logins and it works great. Caveat: You still need to individually setup each user or it won't work. Kind of a pain - it would be nice if the account were auto-created based on some template when the agent first logs in. On a related note, does anyone know if the customer httpauth has the same limitation? Thanks, Charles
Nathan Campbell
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sofia Peixoto Sent: Thursday, December 07, 2006 6:33 AM To: otrs@otrs.org Subject: [otrs] skip otrs login
Hi,
what I want to do is integrate your otrs system in my company's website. It already has a login form to access restricted areas and I wanted to integrate the otrs customer interface in one of those areas, but I don't want the customers to have the need to do a second login. Is it possible to jump directly to the customer area? And is there a way to integrate the current interface in my website template? What file(s) should I edit?
I'm still new to otrs and would apreceate any help. Thanks
-- Sofia
Hi Charles, Charles Sprickman schrieb:
On Thu, 7 Dec 2006, Nathan Campbell wrote:
http://doc.otrs.org/2.1/en/html/x1456.html#configuration-agent-auth-back end-htbasic
Is this what you are looking for? I have never used it before, perhaps someone could correct me if wrong.
I'm using that for agent logins and it works great. Caveat: You still need to individually setup each user or it won't work. Kind of a pain - it would be nice if the account were auto-created based on some template when the agent first logs in.
See # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) #$Self->{UserSyncLDAPMap} = { # # DB -> LDAP # Firstname => 'givenName', # Lastname => 'sn', # Email => 'mail', #}; # UserSyncLDAPGroups # (If "LDAP" was selected for AuthModule, you can specify inital # user groups for first login.) # $Self->{UserSyncLDAPGroups} = [ # 'users', # ];
On a related note, does anyone know if the customer httpauth has the same limitation?
Thanks,
Charles
Bye, Alex
participants (3)
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Alexander Scholler -
Charles Sprickman -
Nathan Campbell