Hi all, I have a question, I have agents and some queues Agent have access to some queues with rw right and to some other queues with ro right. When the user going to choose theirs custom queues, He have no way to know what access right he have on queues. Is there a way to change that ? Is there a way to give access to each user to his access right such as http://tipsy.uhb.fr/otrs/index.pl?Action=AdminUserGroup&Subaction=User&ID=28 but with read only ;) Yann -- o--------------------------------------------------------------o | Yann Richard | .oO| A2F4 1EFB 66B6 65F8 1093 E11A 3E0A 9DF6 72E7 DE9E | `--------------------------------------------------------------o