Hello: I've seen many users' questions replied to on this list, but have yet
to see a response to mine from Nov. 3. I may have just missed it, but
thought I would repost it just in case. It seems like a simple question, but
I could be wrong. Please see below.
Thank you,
Ron
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Message: 4
Date: Tue, 3 Nov 2009 14:11:17 -0600
From: Ron Nickell
Ron Nickell wrote : [...]
Where in OTRS 2.4.5's SysConfig can I find the Subject field for the bulk action replies? I would like to populate it so I don't have to type in something each time I make a bulk ticket action. I've gone through everything I can think of with no success. [...]
Hello Ron, I don't think that this is changeable by SysConfig, otherwise you would find it under Ticket -> Frontend::Agent::Ticket::ViewBulk as Ticket::Frontend::AgentTicketBulk###Subject. But I guess one could modify AgentTicketBulk.dtl to prefill the text field. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
participants (2)
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Alexander Halle -
Ron Nickell