http://doc.otrs.org/2.3/en/html/x756.html : "At the right site of the navbar you can get an overview on how many tickets you have locked and if new messages for you have been arrived." http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=314 New Message, is actually a new update to a ticket (follow up, response of customer for example), that is owned by you. gr, Frans From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sachin Sent: woensdag 22 april 2009 19:41 To: otrs@otrs.org Subject: [otrs] "New message" in top right corner!! What is this "New message" for? What does it do? after a ticket is created it does not appear there.