CentOS 4.4 + otrs 2.1.6 ( again :-) )

Hi! So what we have -> CentOS 4.4 and OTRS 2.1.6 ( rpm ) Started to use -> http://www.howtoforge.com/otrs_centos4.4 When come to : "7. Install packages. The order is important, so install in this exact order. install CGI Date::Pcalc Date::Format DBI DBD::mysql Digest::MD5 LWP::UserAgent MIME::Base64 MIME::Tools GSSAPI Net::DNS Authen::SASL IO::Socket::SSL Convert::ASN1 XML::SAX::Base" got error -> All tests successful. Files=11, Tests=175, 27 wallclock secs ( 6.43 cusr + 0.89 csys = 7.32 CPU) /usr/bin/make test -- OK Running make install Installing /usr/lib/perl5/site_perl/5.8.5/IO/Socket/SSL.pm Installing /usr/share/man/man3/IO::Socket::SSL.3pm Writing /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/auto/IO/Socket/SSL/.packlist Appending installation info to /usr/lib/perl5/5.8.5/i386-linux-thread-multi/perllocal.pod /usr/bin/make install -- OK Convert::ASN1 is up to date (0.21). XML::SAX::Base is up to date (1.02). Failed during this command: CAPTTOFU/DBD-mysql-4.003.tar.gz : make_test NO cpan[3]> Any ideas? Because it looks like that it cause problem with httpd+perl module after. [root@xxx001 ~]# /etc/init.d/httpd start Starting httpd: [Sat Mar 10 19:42:16 2007] [error] Can't locate Apache.pmhttp://apache.pm/in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at /usr/lib/perl5/5.8.5/CGI.pm line 195.\nCompilation failed in require at /opt/otrs/scripts/apache2- perl-startup.pl line 17.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plline 17.\nCompilation failed in require at (eval 2) line 1.\n [Sat Mar 10 19:42:16 2007] [error] Can't load Perl file: /opt/otrs/scripts/apache2- perl-startup.pl for server 001.xxx:80, exiting... [FAILED] Hope to hear from you! Vbrgs!

bradis wrote:
So what we have -> CentOS 4.4 and OTRS 2.1.6 ( rpm )
Started to use -> http://www.howtoforge.com/otrs_centos4.4
When come to : "7. Install packages. The order is important, so install in this exact order.
install CGI Date::Pcalc Date::Format DBI DBD::mysql Digest::MD5 LWP::UserAgent MIME::Base64 MIME::Tools GSSAPI Net::DNS Authen::SASL IO::Socket::SSL Convert::ASN1 XML::SAX::Base"
got error ->
All tests successful. Files=11, Tests=175, 27 wallclock secs ( 6.43 cusr + 0.89 csys = 7.32 CPU) /usr/bin/make test -- OK Running make install Installing /usr/lib/perl5/site_perl/5.8.5 /IO/Socket/SSL.pm Installing /usr/share/man/man3/IO::Socket::SSL.3pm Writing /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/auto/ IO/Socket/SSL/.packlist Appending installation info to /usr/lib/perl5/5.8.5/i386-linux- thread-multi/perllocal.pod /usr/bin/make install -- OK Convert::ASN1 is up to date (0.21). XML::SAX::Base is up to date (1.02). Failed during this command: CAPTTOFU/DBD-mysql-4.003.tar.gz : make_test NO
cpan[3]>
Any ideas? Because it looks like that it cause problem with httpd +perl module after.
[root@xxx001 ~]# /etc/init.d/httpd start Starting httpd: [Sat Mar 10 19:42:16 2007] [error] Can't locate Apache.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/ otrs/ /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/ perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi / usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/ perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/ site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/ 5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386- linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/ site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/ site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/ site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/ 5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386- linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux- thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread- multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/ lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/ vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/ vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/ vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/ vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at /usr/lib/ perl5/5.8.5/CGI.pm line 195.\nCompilation failed in require at /opt/ otrs/scripts/apache2- perl-startup.pl line 17.\nBEGIN failed-- compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 17.\nCompilation failed in require at (eval 2) line 1.\n [Sat Mar 10 19:42:16 2007] [error] Can't load Perl file: /opt/otrs/ scripts/apache2- perl-startup.pl for server 001.xxx:80, exiting... [FAILED]
Hope to hear from you!
I mentioned this before on this list: there is an easier way than going through CPAN. Just add Dag Wieers' yum repository and install the Perl modules using yum. That way they're also automatically kept up te date (provided that you run 'yum update' every once in a while). Nils Breunese.

I would try installing each module individually in the listed order, as cpan
tends to install things in an apparently haphazard order from what I can
tell. Alternatively as Nils mentioned you could try using Dag's repo to get
the additional packages you can't get from the normal CentOS repos.
Try this:
wget
http://dag.wieers.com/packages/rpmforge-release/rpmforge-release-0.3.6-1.el4...
rpm -Uhv *rpmforge-release-0.3.6-1.el4.rf.i386.rpm*
yum install <package>
In most cases the perl packages will be named perl-xxx-xxxxx (for example,
the DBD::MySQL package is named perl-DBD-MySQL)
I personally prefer the cpan method because then you know exactly which
version you are using, and Dag doesn't always have every module for every
product.
Ryan
On 3/10/07, bradis
Hi!
So what we have -> CentOS 4.4 and OTRS 2.1.6 ( rpm )
Started to use -> http://www.howtoforge.com/otrs_centos4.4
When come to :
"7. Install packages. The order is important, so install in this exact order.
install CGI Date::Pcalc Date::Format DBI DBD::mysql Digest::MD5 LWP::UserAgent MIME::Base64 MIME::Tools GSSAPI Net::DNS Authen::SASL IO::Socket::SSL Convert::ASN1 XML::SAX::Base"
got error -> All tests successful. Files=11, Tests=175, 27 wallclock secs ( 6.43 cusr + 0.89 csys = 7.32CPU) /usr/bin/make test -- OK Running make install Installing /usr/lib/perl5/site_perl/5.8.5 /IO/Socket/SSL.pm Installing /usr/share/man/man3/IO::Socket::SSL.3pm Writing /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/auto/IO/Socket/SSL/.packlist
Appending installation info to /usr/lib/perl5/5.8.5/i386-linux-thread-multi/perllocal.pod /usr/bin/make install -- OK Convert::ASN1 is up to date (0.21). XML::SAX::Base is up to date (1.02). Failed during this command: CAPTTOFU/DBD-mysql-4.003.tar.gz : make_test NO
cpan[3]>
Any ideas? Because it looks like that it cause problem with httpd+perl module after.
[root@xxx001 ~]# /etc/init.d/httpd start Starting httpd: [Sat Mar 10 19:42:16 2007] [error] Can't locate Apache.pmhttp://apache.pm/in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at /usr/lib/perl5/5.8.5/CGI.pm line 195.\nCompilation failed in require at /opt/otrs/scripts/apache2- perl-startup.pl line 17.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plline 17.\nCompilation failed in require at (eval 2) line 1.\n [Sat Mar 10 19:42:16 2007] [error] Can't load Perl file: /opt/otrs/scripts/apache2- perl-startup.pl for server 001.xxx:80, exiting... [FAILED]
Hope to hear from you!
Vbrgs!
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

I was able to make my DBD::mysql fail if the "test" database was removed
from MySql. The installation of this perl module requires access to the
test database.
Can you confirm if your test database still exists?
Ryan
On 3/10/07, bradis
Hi!
So what we have -> CentOS 4.4 and OTRS 2.1.6 ( rpm )
Started to use -> http://www.howtoforge.com/otrs_centos4.4
When come to :
"7. Install packages. The order is important, so install in this exact order.
install CGI Date::Pcalc Date::Format DBI DBD::mysql Digest::MD5 LWP::UserAgent MIME::Base64 MIME::Tools GSSAPI Net::DNS Authen::SASL IO::Socket::SSL Convert::ASN1 XML::SAX::Base"
got error -> All tests successful. Files=11, Tests=175, 27 wallclock secs ( 6.43 cusr + 0.89 csys = 7.32CPU) /usr/bin/make test -- OK Running make install Installing /usr/lib/perl5/site_perl/5.8.5 /IO/Socket/SSL.pm Installing /usr/share/man/man3/IO::Socket::SSL.3pm Writing /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/auto/IO/Socket/SSL/.packlist
Appending installation info to /usr/lib/perl5/5.8.5/i386-linux-thread-multi/perllocal.pod /usr/bin/make install -- OK Convert::ASN1 is up to date (0.21). XML::SAX::Base is up to date (1.02). Failed during this command: CAPTTOFU/DBD-mysql-4.003.tar.gz : make_test NO
cpan[3]>
Any ideas? Because it looks like that it cause problem with httpd+perl module after.
[root@xxx001 ~]# /etc/init.d/httpd start Starting httpd: [Sat Mar 10 19:42:16 2007] [error] Can't locate Apache.pmhttp://apache.pm/in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at /usr/lib/perl5/5.8.5/CGI.pm line 195.\nCompilation failed in require at /opt/otrs/scripts/apache2- perl-startup.pl line 17.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plline 17.\nCompilation failed in require at (eval 2) line 1.\n [Sat Mar 10 19:42:16 2007] [error] Can't load Perl file: /opt/otrs/scripts/apache2- perl-startup.pl for server 001.xxx:80, exiting... [FAILED]
Hope to hear from you!
Vbrgs!
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participants (3)
-
bradis
-
Nils Breunese (Lemonbit)
-
Ryan Delany