Morning , I am not sure if I asked my question the wrong way , or if everyone is going "Just RTFM you idiot" , but the lack of response is kind of frustrating. I realize this is an open list , and questions may or may not be answered , if anyone can make the time to help me in my dilemma that would be greatly appreciated. Also if this is a commercial support request , would the developers please respond so we can take the appropriate route. TIA , and eagerly awaiting response... Daniel

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Danie Theron Sent: 18 November 2005 12:21 PM To: otrs@otrs.org Subject: [otrs] Per User Stats

Hi ,

This has probably been a previous request , what is the changes needed for the Stats function to report on a per user/agent basis. Has anyone implemented such a function? I would assume it's a database query , but not sure as where to start.

If this is a commercial support request , what is the process?

TIA

Regards ,

Danie Theron