Hello Jeff, If you use Fedora and setting the Unix filesystem permissions doesn't help, it might also mean that SELinux is causing the problem. Recently I had to install a web app on a Fedora system and whatever I tried with permissions, the web app could only write in /tmp. That was caused by SELinux. So if you run on Linux and have SELinux enabled, you may need to customize the SELinux policies or disable SELinux for Apache entirely. Best regards, Eric Quoting Richard Mollel :

Hi, This always means that your webserver user, (in my case apache) has no write permissions to your otrs installation dir (in my case no write access to /opt/otrs). so either chown apache /opt/otrs or chgrp apache /opt/otrs && chmod g+w /opt/otrs

_Thanks

Richard Mollel

--- Jeff Alperin wrote:

...

I've just installed otrs and everything is working fine EXCEPT that I get the following error when I click on the link for the Package Manager:

Software error: ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.sh !!!

I've run SetPermissions.sh and it doesn't help. I successfully ran Package Manager once (though I didn't actually install any packages). Now all I get is the error. In the system log, I see the following line:

OTRS-CGI-10 Can't write file /opt/otrs///check_permissons.20334: Permission denied!

Any suggestions as to what file/folder is having the problem? Thanks. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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