RE: [otrs] Tickets Available: count versus All tickets: count fora given queue
Thanks very much for that info. Can I get a definition of "available" tickets? What makes a ticket "available"? What criteria define if a ticket is shown on the queueview page? MMP
On Thu, 23 Sep 2004 14:52:43 -0400, paynem@ijet.com
Thanks very much for that info. Can I get a definition of "available" tickets?
The ticket has state "new" and has not been "locked" or responded to in any way. The ticket has state "open" and has been unlocked by a user or the system.
What makes a ticket "available"?
See above.
What criteria define if a ticket is shown on the queueview page?
See above.
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paynem＠ijet.com -
Tyler Hepworth