Hi List, I tring to make some customizations to the OTRS , buta after some changes, I receive a error message from the customer web interface: ERROR: OTRS-CGI-10 Perl: 5.8.3 OS: linux Time: Tue Mar 22 18:53:51 2005 Message: Need TicketID! Traceback (26606): Module: Kernel::System::Ticket::ArticleCreate (v1.19.2.1) Line: 83 Module: Kernel::Modules::CustomerMessage::Run (v1.35.2.2) Line: 334 Module: /srv/www/default/html/otrs/bin/cgi-bin/customer.pl (v1.31) Line: 636 The Apache LOGS: [Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] , referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage [Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] Message: Need TicketID!, referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage [Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] , referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage [Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] Traceback (27348): , referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage I just change the auto-reply, make my own responses, add some queues... I made it 3 times, (from zero, creating a new database) and it seems it's a problem with the database, for some strange reason it apperas to be corrupted.. I use PostgreSQL, version 7.4.2, and I have other databases setted up in this SGBD without any problem. Does anybody has a clue for this? In the bugzilla there's no bug report for this. The OTRS version is 1.3.2 Hope someone can Help me I choose OTRS to be my first choice to offer to my clients, when they need a helpdesk system.... Best Regards, William Marques
William Marques escreveu:
Hi List,
I tring to make some customizations to the OTRS , buta after some changes, I receive a error message from the customer web interface:
ERROR: OTRS-CGI-10 Perl: 5.8.3 OS: linux Time: Tue Mar 22 18:53:51 2005
Message: Need TicketID!
Traceback (26606): Module: Kernel::System::Ticket::ArticleCreate (v1.19.2.1) Line: 83 Module: Kernel::Modules::CustomerMessage::Run (v1.35.2.2) Line: 334 Module: /srv/www/default/html/otrs/bin/cgi-bin/customer.pl (v1.31) Line: 636
The Apache LOGS:
[Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] , referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage [Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] Message: Need TicketID!, referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage [Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] , referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage [Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] Traceback (27348): , referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage
I just change the auto-reply, make my own responses, add some queues... I made it 3 times, (from zero, creating a new database) and it seems it's a problem with the database, for some strange reason it apperas to be corrupted.. I use PostgreSQL, version 7.4.2, and I have other databases setted up in this SGBD without any problem. Does anybody has a clue for this? In the bugzilla there's no bug report for this. The OTRS version is 1.3.2
Hope someone can Help me I choose OTRS to be my first choice to offer to my clients, when they need a helpdesk system....
Best Regards,
William Marques
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I FOUND IT!!! Due to atrsnaltion in the system status I broke the SQL querys in otrs, If someone else change the states of tickets names to open to someone else and new to someone else take a look at http://doc.otrs.org/cvs/en/html/state.html and follow the instructions. It will work again.... Maybe it occours just for guys like me that have to translate this System to people who aren't English native speaker. Anyway, put it here to help someone else.... William Marques
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William Marques