You don't provide any details about your system, or what steps you took. For me, upgrade from 3.1.4 to 3.1.5 was successful on OpenSUSE 11.4, by backing up first and following these steps: # mkdir /opt/otrs-3.1.4-20120515 # cp -r /opt/otrs/* /opt/otrs-3.1.4-20120515/ # rpm -Uvh otrs-3.1.5-01.noarch.rpm # /opt/otrs/bin/otrs.RebuildConfig.pl # rcapache2 restart I didn't even need to log out of my current otrs admin session. If something strange had happened I could have replaced the original otrs directory from the quick backup. On Tue, May 15, 2012 at 7:27 AM, Matthias Otterbach wrote:

Dear all,

I'm quite a OTRS newbie - of course I wanted to keep my system upgraded and tried to upgrade from 3.1.4 to 3.1.5 (the steps described in the documentation guided me through the upgrade).

Unfortunately now my OTRS installation displays an internal server error 500 and the error_log reads:

[Tue May 15 11:22:36 2012] [error] Can't locate object method "new" via package "Kernel::Config" at /opt/otrs//Kernel/System/Web/**InterfaceAgent.pm line 76.\n

Does anyone have an idea what could've went wrong? Where I can continue searching (and fixing) the problem?

Sincerly Matthias

-- Matthias Otterbach Hiltenspergerstr. 66 80796 München, Germany mobil: +49 178 4283032 e-mail: matthias@otterbach.name

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