Hans, they have no access to internet and never will have, because their work does not require that - it is retail. They will connect via intranet. Maybe creating some internal addresses with this format will help. Marek -----Original Message----- From: Hans Bakker [mailto:h.bakker@a-net.nl] Sent: Wednesday, August 20, 2003 12:29 PM To: otrs@otrs.org Subject: RE: [otrs] Ticket from Email automatically assigned Hi Marek, because all communication is done by smtp address, there is no other way than to assign an smtp address to everybody... Finally these people will be connected by the internet :-) Hans Bakker, OTRS ondersteuning in het Nederlands. http://otrs.nl http://otrs.nl/ -----Oorspronkelijk bericht----- Van: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]Namens Drnak Marek Verzonden: woensdag 20 augustus 2003 11:53 Aan: 'otrs@otrs.org' Onderwerp: RE: [otrs] Ticket from Email automatically assigned Hi Hans, thanks for this idea, that is great and help at all who have external email addresses. Is there possibility also do this in exchange network with internal email addresses, who do not have smtp address? Thanks Regards Marek -----Original Message----- From: Hans Bakker [mailto:h.bakker@a-net.nl] Sent: Wednesday, August 20, 2003 9:48 AM To: otrs@otrs.org Subject: RE: [otrs] Ticket from Email automatically assigned Hi Marek, If you make the login name of the customer his e-mail address the e-mail will automatically assigned to this customeruser. If you want more users belonging to the same customer you can use the 'customerID' field to link them together. Hans Bakker, A-NeT Internet Services bv. ( http://www.a-net.nl/ http://www.a-net.nl) OTRS ondersteuning in het Nederlands. http://otrs.nl/ http://otrs.nl