Required fields when changing owner
Hi. We have a supervisor who is responsible for assigning tickets to agents. She complains that she has to enter text in the box in the change owner screen. She usually just enters a single dot but it is still annoying to her. Is it possible to assign a new owner to a ticket without adding a note to the ticket? -- Lars Jørgensen Netværksadministrator Gyldendal A/S Tlf. 33 75 57 95
Hi Lars,
Hi.
We have a supervisor who is responsible for assigning tickets to agents. She complains that she has to enter text in the box in the change owner screen. She usually just enters a single dot but it is still annoying to her.
Is it possible to assign a new owner to a ticket without adding a note to the ticket?
You can remote the text field completely with the setting: Ticket::Frontend::AgentTicketOwner###Note: No But, then no one can make a note when changing the owner. You can set a standard text: Ticket::Frontend::AgentTicketOwner###Body: I hope this helped. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
You can remote the text field completely with the setting: Ticket::Frontend::AgentTicketOwner###Note: No
But, then no one can make a note when changing the owner.
You can set a standard text: Ticket::Frontend::AgentTicketOwner###Body:
I hope this helped.
It helped a lot, thank you! -- Lars
participants (2)
-
Lars Jørgensen -
Shawn Beasley