Stefan Lindecke wrote:

Priyadarsan Roy schrieb:

...

Hi all,

My company boss would like to have the New Ticket Form from the customer log in,in such a way that he gets a drop down menu for the subject field. With values "Hardware" "Software" etc. Any directions on which file I should start with will be helpful. in our german otrs-forum and wiki i have posted a way to show the name of the used DTL templates. This is the easiest way to find out, which template file is responsible for displaying data. The only problem for you at the moment is, that the site in in german.

http://wiki.otrs-forum.de/index.php?title=Wie_heisst_das_gerade_benutzte_Tem...

Another way is, to patch your otrs installation with our first patch file. Then you have 3 additional tools and you are able to switch on and off the features.

Hi Stefan, Thanks for the info. I got this task done by editing the file /Kernel/Output/HTML/Standard/CustomerTicketMessageNew.dtl. I had to find out this file the hard way. I would like to know more of this first link you have sent me . I did a Google German to English translation to see what the page says. What I did was after the line $Output. = $Line; } I added $Output. = “$Param {TemplateFile}”; When I did this, OTRS was giving me an error syntax error at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 725, near ". =" Global symbol "$Param" requires explicit package name at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 725. BEGIN not safe after errors--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 1734. Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceCustomer.pm line 33. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceCustomer.pm line 33. Compilation failed in require at /opt/otrs/bin/cgi-bin/customer.pl line 41. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/customer.pl line 41.

http://wiki.otrs-forum.de/index.php?title=Sammelpatch_OTRS_2.0.4_Release

I hope you will enjoy it !

Stefan

I did a translation of this link too. I could not find details on how to patch my installation. Thanks for the help Stefan. PD