hi, I've got this in my Kernel/Config.pm [...] $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} '; [...] yet when i click on a 'Compose Answer (email):' link the data is still presented in this format: $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} $Data{"StdResponse"} $Data{"Signature"} '; This remains true after refreshing from server to insure that I'm not loading the zoom view from hard drive cache. My Kernel/ModulesAgentCompose.pm version is AgentCompose.pm,v 1.58 My Kernel/Config.pm version is Config.pm.dist,v 1.9 Any ideas what i might be doing wrong or how i can get the change to take effect? Thanks, ~Steven
On Friday, March 19, 2004 12:43 AM
Steven Shults
I've got this in my Kernel/Config.pm [...] yet when i click on a 'Compose Answer (email):' link the data is still
This remains true after refreshing from server to insure that I'm not loading the zoom view from hard drive cache.
Please ensure to actually restart your webserver. A reload isn't enough, btw.
My Kernel/ModulesAgentCompose.pm version is AgentCompose.pm,v 1.58
k.
My Kernel/Config.pm version is Config.pm.dist,v 1.9
In fact, the version of Config.pm doesn't matter that much, as it's a user definable file. Only the form of the header would then be somwhow determinable throug the version information. It is quit unlikely we change that info soon.
Any ideas what i might be doing wrong or how i can get the change to take effect?
Yet, but a simple one. We once had the situation that a list member was consequetly stating that this and that were his xyz confguration, and he were to get this and that error (which he shouldn't get at all). Indeed he was merely copying the contents of posts of other members of the lists showing the right answer while he actually didn't even touch his (syntax-erratic) confg files. This can happen, may happen, but needn't to, needed it? To conclude: Please, please recheck your Config .pm twice and double and once again. Please take into regard that a subsequent definition of $Self->{ResponseFormat} will yield to just and only that very last assinged value to be held. Ie. you have to comment any subsequent definfition of $Self->{ResponseFormat}. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
On Fri, 19 Mar 2004, Robert Kehl wrote:
Please ensure to actually restart your webserver. A reload isn't enough, btw.
that was the problem, i didn't realize that some Config.pm edits require httpd to be restarted. thanks, it works now.
Any ideas what i might be doing wrong or how i can get the change to take effect?
Yet, but a simple one. We once had the situation that a list member was consequetly stating that this and that were his xyz confguration, and he were to get this and that error (which he shouldn't get at all). Indeed he was merely copying the contents of posts of other members of the lists showing the right answer while he actually didn't even touch his (syntax-erratic) confg files. This can happen, may happen, but needn't to, needed it?
yes, well, some people are just lame and that's the way the world is for now.
To conclude: Please, please recheck your Config .pm twice and double and once again.
no need. restarting the webserver did the trick. it might be useful to add to the manual that some edits require a restart of otrs and apache. my psychic powers failed me.
Please take into regard that a subsequent definition of $Self->{ResponseFormat} will yield to just and only that very last assinged value to be held. Ie. you have to comment any subsequent definfition of $Self->{ResponseFormat}.
i'm not sure i understand. can you provide an example perhaps? thanks for the help robert. ~steven
hth,
Robert Kehl
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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On Friday, March 19, 2004 2:57 AM
Steven Shults
it might be useful to add to the manual that some edits require a restart of otrs and apache. my psychic powers failed me.
I believe we do not express this as clearly as wanted in the manual - subject to change. Thanks.
Please take into regard that a subsequent definition of $Self->{ResponseFormat} will yield to just and only that very last assinged value to be held. Ie. you have to comment any subsequent definfition of $Self->{ResponseFormat}.
i'm not sure i understand. can you provide an example perhaps?
Yep, that was way to much complicated ... ;) Simply note, that of the two settings $Self->{some} = 'thing'; $Self->{some} = 'otherthing'; only the latter value 'otherthing' will be used. Ie., if you duplicate a setting in Config.pm, the last definition will be used, regardless of any previous. Sorry for complication, tending to it. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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