--===============1546847538== Content-Type: multipart/alternative; boundary="----=_Part_76051_10089670.1231588547041" ------=_Part_76051_10089670.1231588547041 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Content-Disposition: inline Hello, Michael. AFAIK, it doesn't work exactly like you asked. However you can use Responses for templating the answers. However, choosing a response and selecting a queue are two manual actions. Regards, Anton. 2009/1/8 James, Michael

Hallo,

Based on Queue selection on the NewTicket Email form, is there a way to automatically populate the text field?

For example: I select the queue "Config" then the text "Please enter config details:" will be entered into the text field, but only for this queue.

Thanks in advance.

Mike

OTRS Version 2.2.5

openSUSE 10.2

Perl 5.8.8

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------=_Part_76051_10089670.1231588547041 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit Content-Disposition: inline Hello, Michael.<br><br>AFAIK, it doesn't work exactly like you asked. However you can use Responses for templating the answers. However, choosing a response and selecting a queue are two manual actions.<br><br>Regards,<br> Anton.<br><br><div class="gmail_quote">2009/1/8 James, Michael <span dir="ltr"><<a href="mailto:Michael.James@unitymedia.de">Michael.James@unitymedia.de</a>></span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> <div link="blue" vlink="purple" lang="DE"> <div> <p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Hallo,</span></font></p> <p style="text-align: justify;"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB">Based on Queue selection on the NewTicket Email form, is there a way to automatically populate the text field?</span></font></p> <p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB"> </span></font></p> <p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB">For example: I select the queue "Config" then the text "Please enter config details:" will be entered into the text field, but only for this queue.</span></font></p> <p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB"> </span></font></p> <p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB">Thanks in advance.</span></font></p> <p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB">Mike</span></font></p> <p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB"> </span></font></p> <p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB">OTRS Version 2.2.5</span></font></p> <p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">openSUSE 10.2</span></font></p> <p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Perl 5.8.8</span></font><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB"></span></font></p> <p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;" lang="EN-GB"> </span></font></p> <p><font size="3" face="Times New Roman"><span style="font-size: 12pt;" lang="EN-GB"> </span></font></p> </div> </div> <br>_______________________________________________<br> OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br> Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br> To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br></blockquote></div><br> ------=_Part_76051_10089670.1231588547041-- --===============1546847538== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --===============1546847538==--