POP3 configuration : keep the mail in the popped mailbox
Hello everybody, My apologies if the question was asked previously, but I didn't found an easy way to search trough archives. I wanted to know I f there is a way to keep the mail popped by OTRS in my mailbox on Exchange 2007 ? It will be used to backup every email sent and received by OTRS, and for techs to connect on this box with Outlook. Thanks for your answers. Fabrice.
Fabrice Verbrouck wrote:
My apologies if the question was asked previously, but I didn’t found an easy way to search trough archives.
I wanted to know I f there is a way to keep the mail popped by OTRS in my mailbox on Exchange 2007 ?
It will be used to backup every email sent and received by OTRS, and for techs to connect on this box with Outlook.
Yes, this question is asked very frequently. http://lists.otrs.org/pipermail/otrs/2007-September/020300.html http://lists.otrs.org/pipermail/otrs/2007-September/020301.html http://lists.otrs.org/pipermail/otrs/2007-October/020775.html http://lists.otrs.org/pipermail/otrs/2007-October/020814.html Nils Breunese.
Hi Fabrice, OTRS is not able to do this, the best way is to create a mailing list of the email address you use for the feeding email address and then create 2 accounts, one OTRS picks up from and another that is an archive mailbox. e.g. support@domain.com -> backup.mbox@domain.com -> otrs@domain.com We have this setup and it works smoothly. Having mail left on the server using POP is a nasty way to do it, if the email server was having a bad day you could end up with lots of duplicate emails/tickets everytime it polled the mailbox. Hope this helps Steve Fabrice Verbrouck wrote:
Hello everybody,
My apologies if the question was asked previously, but I didn�t found an easy way to search trough archives.
I wanted to know I f there is a way to keep the mail popped by OTRS in my mailbox on Exchange 2007 ?
It will be used to backup every email sent and received by OTRS, and for techs to connect on this box with Outlook.
Thanks for your answers.
Fabrice.
-- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573 Specialist Reseller of the year - CRN Channel Awards 2007
Thanks all for your answers :) I will use your solution. OTRS is really great. Fabrice. -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Steven Carr Envoyé : vendredi 29 février 2008 12:14 À : User questions and discussions about OTRS.org Objet : Re: [otrs] POP3 configuration : keep the mail in the popped mailbox Hi Fabrice, OTRS is not able to do this, the best way is to create a mailing list of the email address you use for the feeding email address and then create 2 accounts, one OTRS picks up from and another that is an archive mailbox. e.g. support@domain.com -> backup.mbox@domain.com -> otrs@domain.com We have this setup and it works smoothly. Having mail left on the server using POP is a nasty way to do it, if the email server was having a bad day you could end up with lots of duplicate emails/tickets everytime it polled the mailbox. Hope this helps Steve Fabrice Verbrouck wrote:
Hello everybody,
My apologies if the question was asked previously, but I didn t found an easy way to search trough archives.
I wanted to know I f there is a way to keep the mail popped by OTRS in my mailbox on Exchange 2007 ?
It will be used to backup every email sent and received by OTRS, and for techs to connect on this box with Outlook.
Thanks for your answers.
Fabrice.
-- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573 Specialist Reseller of the year - CRN Channel Awards 2007
participants (3)
-
Fabrice Verbrouck -
Nils Breunese (Lemonbit) -
Steven Carr