Bug in my brain ? (AgentPhone and AgentEmail: when select Queue, generated list of owners is false)
Hi all, I think this is a bug but before post it in the bugzilla, I would like to know if it is not a bug in my brain. I have users in a group R&D. A queue "Equipe R&D" who is associated to the R&D group. I try to Phone View or Compose Email. I select a customer from my LDAP and I take it. I Select "Equipe R&D" as "To:" , and the list of owner is false. The list have only 2 names and the group have 4 names. I have tried with other Group/Queue and I have the same problem. Is this problem could come from 1.1 -> 1.2 database upgrade ? Perhaps I have not understand what is the "owner" ? I use 1.2.2. with mySQL. User Backend is LDAP. I use the New LDAP backend from CVS who included the AlwaysFilter. Thanks in advance, Yann -- o--------------------------------------------------------------o | Yann Richard | | GPG FingerPrint: | .oO| A2F4 1EFB 66B6 65F8 1093 E11A 3E0A 9DF6 72E7 DE9E | `--------------------------------------------------------------o
On Wednesday, March 24, 2004 2:35 PM
Yann RICHARD
I think this is a bug but before post it in the bugzilla, I would like to know if it is not a bug in my brain.
r8ur, thxia.
I have users in a group R&D. A queue "Equipe R&D" who is associated to the R&D group. I try to Phone View or Compose Email. I select a customer from my LDAP and I take it. I Select "Equipe R&D" as "To:" , and the list of owner is false. The list have only 2 names and the group have 4 names.
They all do have 'rw' rights on the queue, don't they?
I have tried with other Group/Queue and I have the same problem.
What are these other Groups/Queues named, btw?
Is this problem could come from 1.1 -> 1.2 database upgrade ?
Not expectably, no.
Perhaps I have not understand what is the "owner" ?
Well, what's _your_ definition, to stay in the row?
I use 1.2.2. with mySQL.
Brave boy.
User Backend is LDAP.
Even braver. The corresponding config sections will probably help in further investigations, I presume.
I use the New LDAP backend from CVS who included the AlwaysFilter.
Bravest ever seen.
Thanks in advance,
You're welcome, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
On Wed, 24 Mar 2004 14:35:58 +0100
Yann RICHARD
Hi all,
I think this is a bug but before post it in the bugzilla, I would like to know if it is not a bug in my brain.
I have users in a group R&D. A queue "Equipe R&D" who is associated to the R&D group.
I try to Phone View or Compose Email. I select a customer from my LDAP and I take it. I Select "Equipe R&D" as "To:" , and the list of owner is false. The list have only 2 names and the group have 4 names.
I have tried with other Group/Queue and I have the same problem.
I have found the problem after a good night. Users who are listed as owner when selecting a queue in Phone View or Compose Email are users who is in the group associated with the queue AND who have selected the queue in his preference as a custom queue. My question is now, there is a way to force users who have rw right in a queue to have the queue as custom queue ? OR There is a way to modify the owner selection to select all 'rw' member of the queue even if the agent haven't selected the queue as custom queue ? Thanks, Robert for your anwser :) Yann -- o--------------------------------------------------------------o | Yann Richard | | GPG FingerPrint: | .oO| A2F4 1EFB 66B6 65F8 1093 E11A 3E0A 9DF6 72E7 DE9E | `--------------------------------------------------------------o
On Thursday, March 25, 2004 10:31 AM
Yann RICHARD
My question is now, there is a way to force users who have rw right in a queue to have the queue as custom queue ? There is a way to modify the owner selection to select all 'rw' member of the queue even if the agent haven't selected the queue as custom queue ?
Neither this nor that is possible at current, sorry. I've noted the ideas, thanks. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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Robert Kehl -
Yann RICHARD