Yes, But I get the error 500: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@newsolutions.ch and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. **************************** Matteo Forni New Solutions Kraus e Moor Technical Administrator Tel: +41 (0)79 636 00 03 matteo@newsolutions.ch -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: sabato, 11. ottobre 2003 10:28 To: User questions and discussions about OTRS. Subject: Re: [otrs] Installer problem On Friday, October 10, 2003 1:45 PM Matteo Forni wrote:

...

When I try to run the installer.pl i get these errors:

[Fri Oct 10 13:44:12 2003] installer.pl: Use of uninitialized value in substitution (s///) at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 43. [Fri

...

Oct 10 13:44:12 2003] installer.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 55. [Fri

...

Oct 10 13:44:12 2003] installer.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 74.

I guess you may safely disgard them. The installer should be working. Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

No, The error appear when I try to run ./installer.pl from the command line. I run it on a RedHat 8 system. **************************** Matteo Forni New Solutions Kraus e Moor Technical Administrator Tel: +41 (0)79 636 00 03 matteo@newsolutions.ch -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: sabato, 11. ottobre 2003 13:09 To: User questions and discussions about OTRS. Subject: Re: [otrs] Installer problem On Saturday, October 11, 2003 11:03 AM Matteo Forni wrote:

Yes, But I get the error 500:

As the errors appear in lines regarding the system log, it is most likely your system has a problem here. Which OS are you installing on? Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

On Saturday, October 11, 2003 2:11 PM Matteo Forni wrote:

No, The error appear when I try to run ./installer.pl from the command line. I run it on a RedHat 8 system.

Which way did you install OTRS? Which Apache version do you use, 1.3 or 2.0? Try to point your browser to http://localhost/otrs/installer.pl - same errors? What do these say? perl -cw /opt/otrs/bin/cgi-bin/index.pl perl -cw /opt/otrs/bin/cgi-bin/installer.pl What does Apache's error_log say, found in /var/log/httpd/error_log or /var/log/www/error_log or /var/log/apache/error_log or similar. hth, Robert Kehl

On Wednesday, October 22, 2003 3:45 PM John Schubert wrote:

I'm having similar problems. I used the RPM to install OTRS, on RH8 using Apache 2. Here is the error I get from the first perl command you listed: [Wed Oct 22 06:39:10 2003] Generic.pm: Malformed UTF-8 character (1 byte, need 3, after start byte 0xe7) at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 686. [Wed Oct 22 06:39:10 2003] Generic.pm: Malformed UTF-8 character (unexpected continuation byte 0xa7, with no preceding start byte) at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 719. /opt/otrs/bin/cgi-bin/index.pl syntax OK

Try to remove line 686 of /home/otrs/Kernel/Output/HTML/Generic.pm. It's fixed in OTRS 1.2-CVS tree.

I've been trying to make perl or Mod_perl work, with no luck. I even compiled Apache 1.3.28 and still haven't gotten it to work either.

There are sufficient RPMs containint mod_perl and Apache 1/2 out there - use these. Or do not use mod_perl, as explained here (watchout, line wraps!): http://doc.otrs.org/1.1/html/install-cli.html#INSTALL-CLI-WEBSERVER

I have set up 1.3 from source before on Sun machines, but I don't seem to know what is going on with RH Linux.

Sun = Sun is Unix Not ;-) - at least it's not Linux. As a general guideline, I'd say, you stick to the rpms before going to compile anything, and for sure you should keep your system up-to-date prior to installing. This would involve fixes and patches available for all server components involved: Database, Webserver, Mail Server. This is usually done via package upgrades. But if you built the system from scratch using as less RPMs as you can, and by compiling by hand as much as you could, you're stuck to manual upgrades. Following the above, you should be able to install OTRS without compiling anything.

John

hth Robert Kehl

On Wed, 22 Oct 2003 15:16:42 +0200 "Robert Kehl" wrote:

...

On Saturday, October 11, 2003 2:11 PM Matteo Forni wrote:

...

No, The error appear when I try to run ./installer.pl from the command line. I run it on a RedHat 8 system.

Which way did you install OTRS? Which Apache version do you use, 1.3 or 2.0?

Try to point your browser to http://localhost/otrs/installer.pl - same errors?

What do these say? perl -cw /opt/otrs/bin/cgi-bin/index.pl perl -cw /opt/otrs/bin/cgi-bin/installer.pl

What does Apache's error_log say, found in /var/log/httpd/error_log or /var/log/www/error_log or /var/log/apache/error_log or similar.

hth,

Robert Kehl

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John Schubert Linear Corporation Technical Training Manager (760) 268-7641 Desk _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

-- Kaiserslautern wird mit Sicherheit nicht ins blinde Messer laufen. Franz Beckenbauer

Hi, When I point my browser I get the 500 error page:

Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@newsolutions.ch and inform them of the time the error occurred, and anything you might have done that >>may have caused the error. More information about this error may be available in the server error log.

In the log file: [Wed Oct 22 15:29:54 2003] [error] [client 212.254.30.2] Premature end of script headers: /opt/otrs/bin/cgi-bin/ installer.pl And: loot@cpanel [/usr/local/apache/logs]# perl -cw /opt/otrs/bin/cgi-bin/installer.p /opt/otrs/bin/cgi-bin/installer.pl syntax OK root@cpanel [/usr/local/apache/logs]# perl -cw /opt/otrs/bin/cgi-bin/index.pl /opt/otrs/bin/cgi-bin/index.pl syntax OK **************************** Matteo Forni New Solutions Kraus e Moor Technical Administrator Tel: +41 (0)79 636 00 03 matteo@newsolutions.ch -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: mercoledì, 22. ottobre 2003 15:17 To: User questions and discussions about OTRS. Subject: Re: [otrs] Installer problem On Saturday, October 11, 2003 2:11 PM Matteo Forni wrote:

No, The error appear when I try to run ./installer.pl from the command line. I run it on a RedHat 8 system.

Which way did you install OTRS? Which Apache version do you use, 1.3 or 2.0? Try to point your browser to http://localhost/otrs/installer.pl - same errors? What do these say? perl -cw /opt/otrs/bin/cgi-bin/index.pl perl -cw /opt/otrs/bin/cgi-bin/installer.pl What does Apache's error_log say, found in /var/log/httpd/error_log or /var/log/www/error_log or /var/log/apache/error_log or similar. hth, Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

I tried but when it gives me the 500 error and when I try to run ./installer.pl from the command line: [Wed Oct 22 20:53:37 2003] installer.pl: Use of uninitialized value in substitution (s///) at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 44. [Wed Oct 22 20:53:37 2003] installer.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 56. [Wed Oct 22 20:53:37 2003] installer.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 75. Content-Type: text/html; charset=iso-8859-15; X-Powered-By: OTRS 1.1.3 - Open Ticket Request System (http://otrs.org) X-Wanted: I think you are smart. I'm looking for smart people! Expires: Tue, 1 Jan 1980 12:00:00 GMT Cache-Control: no-cache Pragma: no-cache <!-- OTRS: Copyright 2001-2003, OTRS Project. This Software is under the GPL. --> <!-- Web: http://otrs.org/ - Lists: http://lists.otrs.org/ --> <!-- GNU Public License: http://www.gnu.org/licenses/gpl.txt --> <html> <head> <title>OTRS :: License</title> <style type="text/css"> Reply

$Id: Installer.pm,v 1.26 2003/09/28 20:32:07 martin Exp $ Thx for the help, I'm sure we will find a solution! **************************** Matteo Forni New Solutions Kraus e Moor Technical Administrator Tel: +41 (0)79 636 00 03 matteo@newsolutions.ch -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: mercoledì, 22. ottobre 2003 21:13 To: User questions and discussions about OTRS. Subject: Re: [otrs] Installer problem On Wednesday, October 22, 2003 8:55 PM Matteo Forni wrote:

I tried but when it gives me the 500 error and when I try to run ./installer.pl from the command line:

[Wed Oct 22 20:53:37 2003] installer.pl: Use of uninitialized value in

substitution (s///) at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 44. [Wed Oct 22 20:53:37 2003] installer.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 56. [Wed Oct 22 20:53:37 2003] installer.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 75.

What is the file Id of installer.pm? Read line 5, please.

Help me please!

At least, we try to. Heads up, Matteo, we'll get you through. Robert Kehl

**************************** Matteo Forni New Solutions Kraus e Moor Technical Administrator Tel: +41 (0)79 636 00 03 matteo@newsolutions.ch

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: mercoledì, 22. ottobre 2003 20:47 To: User questions and discussions about OTRS. Subject: Re: [otrs] Installer problem

On Wednesday, October 22, 2003 3:52 PM Matteo Forni wrote:

...

In the log file: [Wed Oct 22 15:29:54 2003] [error] [client 212.254.30.2] Premature end

...

of script headers: /opt/otrs/bin/cgi-bin/ installer.pl

Recheck the syntax of your Config.pm file, there must be something wrong. Always add your settings between the huge comment blocks "Start

of your own config options!!!" and "End of your own config options!!!"

- nowhere else. Leave everything untouched.

If you think you messed up your Config.pm, create a fresh one and start over:

mv /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/Config.pm.bad cp /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config.pm

hth,

Robert Kehl

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-- Wir sind hier her gefahren und haben gesagt: Okay, wenn wir verlieren, fahren wir wieder nach Hause. Marco Rehmer _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/