Re: [otrs] Is it possible to use auto-reply only for Ticker that are created via the customer-interface ?
5 Sep
2003
5 Sep
'03
6:33 a.m.
Hi, i solved my problem by adding a if-statement that checks if the ticket is of article_type 'phone' before sending auto-answers. (in Article.pm) But thanks for your answer. mfg Dennis
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Dennis.Buehring＠net-and-works.de