John (yt) Hogenmiller wrote:

Hello,

On an installation of OTRS I am doing, we are entering customers that do not have email addresses (phone help desk primarily).

First off, it would be nice if OTRS had something built in to handle customers without an email address.

My approach is to setup an account called blackhole (blackhole@localhost) that routes email to /dev/null. This requires me to enter an email address of blackhole@localhost, which is rejected as invalid.

I tried adding blackhole@localhost to Defaults.pm to $Self->{CheckEmailValidAddress} without any luck. $Self->{CheckEmailValidAddress} = '^(blackhole@localhost|root@localhost|admin@localhost)$';

I also tried turning of the check syntax: $Self->{CheckEmailAddresses} = 0;

No luck there either.

So finally, I edited CheckItem.pl and added a "return 1;" to the top of the CheckEmail subroutine, allowing me to bypass checking until I find a better solution.

While I know there are solutions I can do at the system and dns level, I'd like to handle this within the scope of OTRS itself. We don't want emails to leave the server that OTRS resides on if the customer doesn't have an email address.

I think there is config item to disable checking the email address.