Im not sure why this hasn't been built into the GUI by now From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Prince Chavez Sent: Monday, December 28, 2009 3:04 PM To: User questions and discussions about OTRS. Subject: [otrs] Mass Import Customers Hi, I was wondering, is there was a way to import a csv (containing username,firstname,lastname, customerid, and email) to otrs's customer database? And if it was possible to associate other data (add fields if you will) to the customers? -- Prince Chavez Customer Relations Manager TonerBoss.com 714-482-0377 x 6524 _____ This message is intended solely for the use of the original addressee(s) and may contain information that is privileged and confidential. Any unauthorized dissemination of this communication is strictly prohibited. If you are not the intended recipient, you are notified that any dissemination of this communication is prohibited.

hi all, a manual import to customer_user, customer_company tables in otrs db should not be really hard On Mon, Dec 28, 2009 at 9:04 PM, Prince Chavez wrote:

Hi,

I was wondering, is there was a way to import a csv (containing username,firstname,lastname, customerid, and email) to otrs's customer database? And if it was possible to associate other data (add fields if you will) to the customers? -- Prince Chavez Customer Relations Manager TonerBoss.com 714-482-0377 x 6524 ------------------------------ This message is intended solely for the use of the original addressee(s) and may contain information that is privileged and confidential. Any unauthorized dissemination of this communication is strictly prohibited. If you are not the intended recipient, you are notified that any dissemination of this communication is prohibited.

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Hi Prince, Prince Chavez schrieb:

Hi,

I was wondering, is there was a way to import a csv (containing username,firstname,lastname, customerid, and email) to otrs's customer database? And if it was possible to associate other data (add fields if you will) to the customers?

we recently published such a package as an additional ImportExport-Backend for download. This packages requries ImportExport to be already installed on your system. You may find it here: http://www.cape-it.de (section download CustomerUserImportExport) See also: http://bugs.otrs.org/show_bug.cgi?id=4697 regards, T. -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de