Support for customer/company/employee/contact persons
Hi OTRS, as far as I saw and understand OTRS (1.0, 1.1.1), there is currently only the single caller/mail writer as customer model implemented. I am looking for support for a customer (which means a company with possibly several employees/ contact persons) model, which would make it possible to use OTRS in much more companies as with the simple structureless idea of the "patient". If there are such intentions and manpower is the missing thing, I'm willing to invest into such an implemention with a little team of software developers. So pls let me know, if I have overseen existing things, or if anybody else in interested in such a beast. Greetings Paul (aka Gerold Gruber)
Hi Gerold, On Wed, Sep 03, 2003 at 04:23:14PM +0200, Gerold Gruber wrote:
as far as I saw and understand OTRS (1.0, 1.1.1), there is currently only the single caller/mail writer as customer model implemented. I am looking for support for a customer (which means a company with possibly several employees/ contact persons) model, which would make it possible to use OTRS in much more companies as with the simple structureless idea of the "patient". If there are such intentions and manpower is the missing thing, I'm willing to invest into such an implemention with a little team of software developers.
I'm not sure if you are looking for that, but OTRS is able to deal with customers (contact persons) which can have the same customer id (one company). -=> That means a customer can see all tickets in the customer interface with the same customer id.
Greetings
Paul (aka Gerold Gruber)
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
participants (2)
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Gerold Gruber -
Martin Edenhofer