Dear folks, 1) For a long time I have been looking for a way to send one of the predefined responses to -for example- send the same response to a group of selected tickets. I've never found the way. Is this possible? 2) The same for the new Ticket-Email operation: is it possible to use a predefined response when creating a new email-ticket ? It would be great having the list of responses like we have them when answering to an already extisting article. Regards, Federico G. Stilman
Greetings, has anyone built an OTRS environment on a Linux platform, and connected it to a DB2 database, successfully? If so, what magic needed to be performed? Best regards, Jim ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------
participants (2)
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James Burk -
Lic. Federico G. Stilman