New subject: Why do the names of the queues blink? and"ExpandTicketZoom" Problem

10 Oct 2005

      Here is a link to a related entry on the users list:

http://www.mail-archive.com/otrs@otrs.org/msg06916.html

The queue with the oldest entry will blink by default.  Short of making code changes the easiest way to make the blinking stop is to answer the oldest ticket.  Here is the code in AgentQueueView.pm that is behind the blinking (from OTRS 1.3.2) 

        # should i highlight this queue
        if ($Queue{MaxAge} >= $Self->{HighlightAge2}) {
            $QueueStrg .= "<font color='$Self->{HighlightColor2}'>";
        }
        elsif ($Queue{MaxAge} >= $Self->{HighlightAge1}) {
            $QueueStrg .= "<font color='$Self->{HighlightColor1}'>";
        }
        # the oldest queue
        if ($Queue{QueueID} == $QueueIDOfMaxAge) {
            $QueueStrg .= "<blink>";
        }

Mike

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ken Kilgore
Sent: Monday, October 10, 2005 4:18 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Why do the names of the queues blink? and"ExpandTicketZoom" Problem

Did you get any answers on this?  I have one queue that does this as 
well and would love to stop it from flashing/blinking.

Ken Kilgore
----------------------------------------------
When life hands you lemons just grab the salt and pass the Tequila.

KartheeK wrote:
...
Hell0 All,
I have implimented OTRS-2.0.2 on my machine.I have
some doubts to be clarified.
1] Why do the names of some queues in the "Queue View"
screen blink all the time.
2] In the File Ticket.pm, I have enabled "Expand Zoom
Ticket". This expands all the notes added by agents in
the ticket Zoom View. However the right hand side of
the screen that has customer info,Compose
Answer,Change queue repeate itself again and agin in
the screen. How do I stop it??
Any input regarding the matter is a welcome.
Regards
KartheeK
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RE: [otrs] Why do the names of the queues blink? and"ExpandTicketZoom" Problem

Seigafuse, Mike

Ken Kilgore

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