Hi Jeff, On Fri, Aug 18, 2006 at 12:36:49PM -0700, Jeff Lansidel wrote:

How to convert a ticket to a FAQ?

Can this been done or maybe be an enhancement down the road?

This is not possible with OTRS yet. But if this is important for you, we can implment it ofcourse. Write a message to sales@otrs.com if you are interested and to discus the details

Jeff

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