Hello, [OTRS 1.1.2, Redhat 7.2] We try OTRS since a few days. Everything seem work very well but we have sometime a error message from the PostMasterPOP3.pl cron: Cron $HOME/bin/PostMasterPOP3.pl >> /dev/null ERROR: OTRS-PM3-10 Perl: 5.6.1 OS: linux Time: Wed Jun 4 13:30:02 2003 Message: No TypeID for StateUpdate found! Traceback (2325): Module: Kernel::System::Ticket::History::HistoryTypeLookup (v1.7) Line: 49 Module: Kernel::System::Ticket::History::AddHistoryRow (v1.7) Line: 74 Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 174 Module: Kernel::System::PostMaster::FollowUp::Run (v1.27.2.1) Line: 140 Module: Kernel::System::PostMaster::Run (v1.31.2.2) Line: 175 Module: main::FetchMail (v1.9.2.1) Line: 169 Module: /web/Public-support/otrs/bin/PostMasterPOP3.pl (v1.9.2.1) Line: 106 ERROR: OTRS-PM3-10 Perl: 5.6.1 OS: linux Time: Wed Jun 4 13:30:02 2003 Message: Need HistoryTypeID! Traceback (2325): Module: Kernel::System::Ticket::History::AddHistoryRow (v1.7) Line: 82 Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 174 Module: Kernel::System::PostMaster::FollowUp::Run (v1.27.2.1) Line: 140 Module: Kernel::System::PostMaster::Run (v1.31.2.2) Line: 175 Module: main::FetchMail (v1.9.2.1) Line: 169 Module: /web/Public-support/otrs/bin/PostMasterPOP3.pl (v1.9.2.1) Line: 106 Is this a known problem ? Is it a error in our configuration ? Except this error message, OTRS works well with the pop accounts. Thank, Best regards, -- Serge Algarotti ENSMP CEMEF [CNRS UMR 7635]