Hello Jim, depending on which design you're using, look at $OTRS_HOME/Kernel/Output/HTML/$YOURDESIGN/CustomerHeader.dtl where $YOURDESIGN is "Standard", I guess. Here you can put in an <img>-Tag pointing to your logo, which should be placed in $OTRS_HOME/var/httpd/htdocs/images and linked as <img src="../otrs-web/images/$YOURLOGO" border="0"> Hth EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 ------------------------------------------------------- Tekomedia GmbH Castroper Str. 12, 44791 Bochum Reg.-gericht Bochum HRB 6537 St.- Nr.: 306 5867 0873 Geschäftsführung: Hans-Günter Oberlindober DataForce CRM schrieb: