Why not just collect the emails via Exchange as you have done, and then collect them using the POP3 service against your Exchange server from OTRS. Just make sure POP3 is enabled on your Exchange box. You can test this by doing a telnet to port 110 from any client on your network to your exchange server. If you get a prompt, the POP3 service is running. If the connection times out, you will need to enable POP3 and start it. I haven't installed OTRS on windows so I don't know if it creates any default scheduled jobs or not. But if there is no scheduled jobs, you will need to add the postmaster.pl script as a scheduled job at whatever interval you need. This is done using the Scheduled tasks icon from the Control Panel. Regards, Thomas -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Oliver Buckie Sent: Monday, January 23, 2006 6:13 PM To: User questions and discussions about OTRS.org Subject: AW: AW: [otrs] Receiving emails via POP3 accounts OK - I'll stop Exchange collecting the POP emails from the ISP and get OTRS to collect the emails. The problem is, how do I do this in Windows??? -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von ibrahim ALIZ Gesendet: Montag, 23. Januar 2006 16:02 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Receiving emails via POP3 accounts Hi Oliver, As I know: It is not be possible to get the mails using Microsoft's Exchange Server since OTRS uses pure POP3 acc. while Exchange Server using an additional IMAP protocol, try to use a pure POP3 acc. like a gmx acc. enjoy, ibrahim --- Oliver Buckie wrote:

Hi Daniel

Thanks for your feeback. I did setup the POP3 accounts in the Admin Interface. However, how I setup a cron job as a scheduled Windows task is my problem - not sure how to do it?

-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Danie Theron Gesendet: Montag, 23. Januar 2006 13:32 An: User questions and discussions about OTRS.org Betreff: RE: [otrs] Receiving emails via POP3 accounts

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-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Oliver Buckie Sent: 23 January 2006 01:52 PM To: otrs@otrs.org Subject: [otrs] Receiving emails via POP3 accounts

I have installed OTRS 2.0.4 on a Windows platform. In our environment, we have an Exchange 2003 server which collects emails from POP3 accounts at an ISP.

In OTRS, I have configured some POP3 accounts via the admin interface (PostMaster POP3 Account). Now I am ready to collect mails (either from the Exchange server or ISP), but I don't know how! I've read that one can manually execute "./bin/PostMasterPOP3.pl" or setup a cron job for "var/cron/postmaster_pop3.dist", but in a Windows environment, I don't know how to do this.

I would really appreciate your feedback - I am totally new to OTRS - please go easy with me ;O)

Hi Oliver ,

Easiest way would be through the Admin Interface ( POP3 Accounts) , just go enter your POP3 account details.

As for the cron jobs , I think you should be able to run it in a batch job (I'm running Linux so not familiar with the win32 ver) :)

HTH.

Daniel

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