I checked, I think the problem was with some firewall rule, resovled. Thanks a lot. It does fetch every 10 minutes using postmaster pl script. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr Sent: 14 March 2013 PM 02:45 To: User questions and discussions about OTRS. Subject: Re: [otrs] Mail fetching Well it depends on how you are polling for emails, I'll assume you're using POP or IMAP in which case no you don't need to uncomment fetchmail. What happens when you run otrs.PostMasterMailbox.pl manually from the cli (you need to be the OTRS user account when doing this)? And check your cron logs to see if cron is actually starting the otrs.PostMasterMailbox.pl command periodically. Steve On 14 March 2013 07:55, Darshak Modi wrote:

Hi,

I have configured Postmaster email and installed cron also.

Do i need to uncomment fetchmail lines?

Or as in default

otrs.PostMasterMailbox.pl will do the job?

Currently the default doesn’t fetch mails. I have to fetch from GUI manually.

Thanks

Darshak

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs