Ah ok! Thanks, I'll set a simple password for them to change Neil On 13 Mar 2010, at 02:52, Nils Leideck - ITSM wrote: Hi, On 13.03.2010, at 00:22, Neil Grantham wrote: As we move towards OTRS going 'live' I have been adding customer companies and users associated to them. I didn't add passwords to any of these users yet. When I try to test the logging in with the blank password I get an invalid password error. Is there a default password for this scenario or how do I get round this? empty password = no login possible :-) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/