Hi Jean, What exactly is the question? To edit the default signature, or to choose a signature when creating a new email? If the first, then yes you can do so; Admin --> Signatures. If the second, every Queue has a signature tied to it, and every new ticket has to be put into a queue manually. So basically you create your signatures from Admin --> Signatures, then link it to a Queue from Admin --> Signatures <-> Queues, then when you create your email and select your queue, you have your signatures. If I'm wrong, please anyone correct me, I did this once a couple of months back and typing now from my mobile so I can't quite remember all the details. Thanks. //M On Monday, August 22, 2011, Jean BROW wrote:

Hi,

Anyone know how I can be able to choose signature when I create new tickets? It is the default signature, but I cannot change it...

Regards.

-- //M