I took a look at the cron jobs and sure enough there were two instances of the POP3 fetch running. Apparently when I upgraded the OTRS system, it added cron jobs for the otrs user to run specific jobs. This was in addition to the job I already had running every minute to pull our POP3 requests. I deactivated the otrs cron jobs and we'll see if this happens again. Thank you, Bakari Allen bakari.allen@jhlaw.net -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Tuesday, December 23, 2003 3:46 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Duplicate Tickets Hi Allen, On Mon, Dec 22, 2003 at 12:58:07PM -0500, Bakari Allen wrote:

I submitted an e-mail earlier about duplicate tickets and was referred to reviewing the logs for more information. I have been reviewing the logs and still cannot make heads or tails of the problem. Below is an excerpt from our log file regarding one (1) e-mail that was assigned two (2) ticket numbers . . . 2003121810000652 and 2003121810000643 respectively.

Dec 18 16:50:02 jhatldunwlnx OTRS-PM3-10[15919]: [Notice][Kernel::System::PostMaster::NewTicket::Run] New Ticket [2003121810000625] created (TicketID=13929, ArticleID=114603). Dec 18 16:50:02 jhatldunwlnx OTRS-PM3-10[15918]: [Notice][Kernel::System::PostMaster::NewTicket::Run] New Ticket [2003121810000634] created (TicketID=13930, ArticleID=114604). Dec 18 16:50:03 jhatldunwlnx OTRS-PM3-10[15919]: [Notice][Kernel::System::PostMaster::NewTicket::Run] New Ticket [2003121810000643] created (TicketID=13931, ArticleID=114605). Dec 18 16:50:03 jhatldunwlnx OTRS-PM3-10[15919]: [Notice][main::FetchMail] Fetched 2 email(s) from titles@10.1.18.17. Dec 18 16:50:03 jhatldunwlnx OTRS-PM3-10[15918]: [Notice][Kernel::System::PostMaster::NewTicket::Run] New Ticket [2003121810000652] created (TicketID=13932, ArticleID=114606). Dec 18 16:50:03 jhatldunwlnx OTRS-PM3-10[15918]: [Notice][main::FetchMail] Fetched 2 email(s) from titles@10.1.18.17.

In the first fetch there were three tickets created but only 2 e-mails reported as being fetched. Then, the second retrieval lists one ticket being created and two e-mails being fetched. Can someone assist me in figuring out this problem. It is driving me nuts cleaning up duplicate tickets.

Here in plain text :) PID: 15919 (first fetch) * Fetched 2 email(s) from titles@10.1.18.17 * New Ticket [2003121810000643] created * New Ticket [2003121810000625] created PID: 15918 (second fetch) * Fetched 2 email(s) from titles@10.1.18.17 * New Ticket [2003121810000652] created * New Ticket [2003121810000634] created I think the problem is, that bin/PostMaster.pl is running more the one to the same time. Normally the POP3 box locks if one POP3 connection is fetching emails. But in your case your POP3 box doesn't lock the mailbox (IMO). -=> Take care that bin/PostMaster.pl is not running parallel.

Bakari A. Allen Director of Information Technology Jackson and Hardwick

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/