Thank you very very much! It works! Thanks again, Chris Reurings _____ From: Robert Kehl [mailto:robert.kehl@otrs.de] Sent: Fri 11/21/2003 7:15 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue question On Friday, November 21, 2003 3:01 PM Reurings, Chris wrote:

Yes it is possible to unlock the ticket a place back to the queue. And you are right when you say it is a time consuming task to do that.

So is there an option to automate this process by changing the code or some kind of rule?

See /opt/otrs/bin/UnlockTickets.pl for that. $ /opt/otrs/bin/UnlockTickets.pl --help UnlockTickets.pl - unlock tickets Copyright (c) 2002 Martin Edenhofer usage: /opt/otrs/bin/UnlockTickets.pl [options] Options are as follows: --help display this option help --timeout unlock old tickets --all unlock all ticksts (force) hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ http://www.otrs.de/