When I create e-mail ticket in OTRS or receive autoanswer that I see in a field "Subject" instead of russian (cyrillic) letters strange symbols in my e-mail program (Mozilla TB and The Bat!) . For example: Subject: пÑовеÑка This is word: "ÐÒÏ×ÅÒËÁ" (test)

What can recommend?

I have compared headings from OTRS and headings from my mail server ( I have sent the letter to myself). Here they: 1. From OTRS: Subject: [2005032810000012] RE: яяп╬я subj. п╡ utf-8 ( [...] 2. From me: Subject: =?UTF-8?B?0Y3RgtC+0YIgc3Viai4g0LIgdXRmLTggKHRoaXMgc3Viai4gaW4gdXQ=?= =?UTF-8?B?Zi04KQ==?= In the second variant the Subj line is coded correctly and obviously specified the codepage (?UTF-8?). Why it does not work in OTRS? -- Dmitry Kambur