I finally gave up on Turnkey OTRS. I took a fresh Ubuntu10 machine and got the "source" install. I got the thing up and running (kind of) I know that when it asked me for the root password I typed the right thing. I cant log into this thing via the web. I tried root, admin, otrs To no avail. I clicked on "forgot password" but that wont help because there is something wrong with the mail setup. Am I "bricked" again? Is there ANY salvage? Its taken me a whole day to get this far and I REALLY DON'T want to wipe the machine and start all over. How can I ssh into the machine and use the shell to set the web password for root ?
Did you try root@localhost ?
Sent from my iPhone
On Jul 18, 2011, at 7:40 PM, "Robert Woodworth"
I finally gave up on Turnkey OTRS. I took a fresh Ubuntu10 machine and got the "source" install. I got the thing up and running (kind of)
I know that when it asked me for the root password I typed the right thing.
I cant log into this thing via the web. I tried root, admin, otrs To no avail. I clicked on "forgot password" but that wont help because there is something wrong with the mail setup.
Am I "bricked" again? Is there ANY salvage? Its taken me a whole day to get this far and I REALLY DON'T want to wipe the machine and start all over.
How can I ssh into the machine and use the shell to set the web password for root ?
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Or otrs@localhost. ?
Sent from my iPhone
On Jul 18, 2011, at 7:40 PM, Robert Woodworth
I finally gave up on Turnkey OTRS. I took a fresh Ubuntu10 machine and got the "source" install. I got the thing up and running (kind of)
I know that when it asked me for the root password I typed the right thing.
I cant log into this thing via the web. I tried root, admin, otrs To no avail. I clicked on "forgot password" but that wont help because there is something wrong with the mail setup.
Am I "bricked" again? Is there ANY salvage? Its taken me a whole day to get this far and I REALLY DON'T want to wipe the machine and start all over.
How can I ssh into the machine and use the shell to set the web password for root ?
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law.
Hey,
Try "root@localhost" as the username and the default password as "root"
if you really want to reset the root password
from the command line interface, locate for the shell script provided by the
otrs only
"OTRS_HOME/bin/otrs.SetPassword.pl root@localhost password123"
after this you would be able to login via web with the user "root@localhost"
password "password123"
~Him
On Tue, Jul 19, 2011 at 8:09 AM, Robert Woodworth
I finally gave up on Turnkey OTRS. I took a fresh Ubuntu10 machine and got the "source" install. I got the thing up and running (kind of)
I know that when it asked me for the root password I typed the right thing.
I cant log into this thing via the web. I tried root, admin, otrs To no avail. I clicked on "forgot password" but that wont help because there is something wrong with the mail setup.
Am I "bricked" again? Is there ANY salvage? Its taken me a whole day to get this far and I REALLY DON'T want to wipe the machine and start all over.
How can I ssh into the machine and use the shell to set the web password for root ?
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
I wasn't using "localhost" in the otrs.Set Passwd command. My bad!
Im in. Ive configured a few agents.
Unfortunately, mail is not getting to OTRS, but that's another problem
(rolls eyes)
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Himanshu Arora
Sent: Monday, July 18, 2011 11:09 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] resetting root password
Hey,
Try "root@localhost" as the username and the default password as "root"
if you really want to reset the root password
from the command line interface, locate for the shell script provided by the
otrs only
"OTRS_HOME/bin/otrs.SetPassword.pl root@localhost password123"
after this you would be able to login via web with the user "root@localhost"
password "password123"
~Him
On Tue, Jul 19, 2011 at 8:09 AM, Robert Woodworth
participants (3)
-
Himanshu Arora -
Robert Woodworth -
Timothy J. Deerinck