Software error ---AgentQueueView.pm line 380

System Info: SUSE 9.0 OTRS 1.3.2 AMD 2.4.21-144-athlon OTRS has been working fine for about 4 months. I rebooted the system and I get the following error: Software error: Can't use an undefined value as an ARRAY reference at ../..//Kernel/Modules/AgentQueueView.pm line 380. I get the above error when going to QueueView. All other areas work without any problems. I have tried commenting out the identified line (line 380) with no luck. The offending line of code is below (AgentQueueView.pm): sub _MaskQueueView { my $Self = shift; my %Param = @_; my $QueueID = $Param{QueueID} || 0; # my @QueuesNew = @{$Param{Queues}}; Line 380 my $QueueIDOfMaxAge = $Param{QueueIDOfMaxAge} || -1; my %AllQueues = %{$Param{AllQueues}}; Not what to do next? Marc

Hi Marc,
[...]Can't use an undefined value as an ARRAY reference at ../..//Kernel/Modules/AgentQueueView.pm line 380[...].
This looks like an OTRS bug. Please add this bug to http://bugs.otrs.org/ and a description how to reproduce it. Thanks for your help! PS: If you need an quick help/solution, you also can contact info@otrs.de for commercial help. with kind regards Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Marc Richardson
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Stefan Rother